Location: Emeryville 

The primary role of this position is to ensure all technical issues are resolved with a high degree of customer service, thoroughness, technical expertise, and within defined measurements.

The candidate must have extensive work experience in a desktop support role and has supported a mixture of hardware, software, and operating systems in a corporate environment. In addition to work experience, the candidate should have hands-on experience with Microsoft Active Directory, Microsoft desktop applications, Windows 10+ and Mac Operating Systems, and various hardware related to each.

Primary Responsibilities

• Minimum 6 years of experience in desktop support role in a corporate environment.
• Monitor and manage our IT ticket queue to ensure SLAs are met.
• Must have extensive experience with Microsoft Active Directory and Microsoft Windows 10.
• Good hands on experience with Windows 10 and Apple Mac OS imaging.
• Experience with Apple Mac OS and Hardware.
• Experience with Microsoft Office 2016+ Products.
• Experience with Collaboration Tools (Slack, Confluence, Adobe, Dropbox).
• Experience with Smartphone Devices (Apple / Android) and associated Mobile Applications.
• Experience in the operation of a remote desktop support group.
• Strong understanding of the technical aspects of LAN / WAN Administration.
• Network Connectivity awareness; TCPIP, DNS, Routing, and Firewalls.
• Provide systems training and on-going end-user software support
• Develop, maintain and enforce Information Systems policies and procedures
• Develop and maintain Information Systems documentation
• Implementation, maintenance and troubleshooting of relational database systems in production and staging environments
• Database performance tuning, high availability, replication, backups, and general optimization
• Solid knowledge of relational database concepts and working experience with storage systems and architectures
• Support the development and deployment of new services and systems.
• 10% of travel

Qualifications

• 6+ years of experience with network systems
• Experience in Microsoft SQL Server administration.
• Experience supporting internal (Corporate) and external customers.
• Virtualization and Hyper Converge experience.

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