IT Operations Systems Specialist

Location: Emeryville 

The primary role of this position is to ensure all technical issues are resolved with a high degree of customer service, thoroughness, technical expertise, and within defined measurements.

The candidate must have extensive work experience in a desktop support role and has supported a mixture of hardware, software, and operating systems in a corporate environment. In addition to work experience, the candidate should have hands-on experience with Microsoft Active Directory, Microsoft desktop applications, Windows 10+ and Mac Operating Systems, and various hardware related to each.

Primary Responsibilities

  • Minimum 6 years of experience in desktop support role in a corporate environment.
  • Monitor and manage our IT ticket queue to ensure SLAs are met.
  • Must have extensive experience with Microsoft Active Directory and Microsoft Windows 10.
  • Good hands on experience with Windows 10 and Apple Mac OS imaging.
  • Experience with Apple Mac OS and Hardware.
  • Experience with Microsoft Office 2016+ Products.
  • Experience with Collaboration Tools (Slack, Confluence, Adobe, Dropbox).
  • Experience with Smartphone Devices (Apple / Android) and associated Mobile Applications.
  • Experience in the operation of a remote desktop support group.
  • Strong understanding of the technical aspects of LAN / WAN Administration.
  • Network Connectivity awareness; TCPIP, DNS, Routing, and Firewalls.
  • Provide systems training and on-going end-user software support
  • Develop, maintain and enforce Information Systems policies and procedures
  • Develop and maintain Information Systems documentation
  • Implementation, maintenance and troubleshooting of relational database systems in production and staging environments
  • Database performance tuning, high availability, replication, backups, and general optimization
  • Solid knowledge of relational database concepts and working experience with storage systems and architectures
  • Support the development and deployment of new services and systems.
  • 10% of travel

Qualifications

  • 6+ years of experience with network systems
  • Experience in Microsoft SQL Server administration.
  • Experience supporting internal (Corporate) and external customers.
  • Virtualization and Hyper Converge experience.
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