Field Applications Scientist - West Coast

Emeryville, CA Service Centers Full-time
 

Berkeley Lights is looking for an applications scientist with a strong engineering background to help our Biopharma customers develop workflows, train users and troubleshoot processes primarily in the West Coast region of the United States. You'll be integral in supporting a rapidly evolving technology platform enabling single cell assay, cell culture, therapeutics and Cell Line Development. You should be a scientist or engineer with great communication and customer service skills who is comfortable with advanced lab automation equipment and willing to travel. This is a highly visible position that prioritizes customer success, has direct ties to top management.

 

Responsibilities:

  • Provide training & technical support to Biopharma customers on platform instrumentation, software and microfluidic workflows.
  • Assist customers in experimental design and workflow automation for Cell Line Development, R&D and Discovery workflows.
  • Provide technical guidance to customers for troubleshooting workflows, instrumentation and software.
  • Coordinate platform installation process, including: facilities inspection, instrument installation, platform validation and execution of quality verification tests.
  • Work closely with Field Applications Manager and Sales/Marketing team to collect, communicate and document new feature requests, future application needs and platform improvement feedback.
  • Conduct regular follow-up meetings with customers to ensure success in adoption of Berkeley Lights’ technology.

Required Qualifications:

  • 2+ years experience supporting Biopharma customers on life science platforms in technical field support role.
  • Ability to independently support and troubleshoot complex electromechanical, optical, and micro/nanofluidic instrumentation/hardware, robotics in early stages of development using structured engineering approaches.
  • Familiarity with cell/tissue culture, cell-based assays, and microscopy platforms; experience in modern molecular and cell biology techniques.
  • Ability to thrive in early stage technology development with demanding schedules and deliverables.
  • Excellent collaboration, interpersonal and communication skills to clearly articulate ideas, problems, and solutions.
  • Commitment to providing excellent customer service.
  • Programming/ coding skills (Python, Java, MATLAB).
  • M.S. or Ph.D. in Mechanical Engineering/ Mechatronics, Electrical Engineering, Bioengineering, Biomedical Engineering, Biophysics or other multidisciplinary engineering fields with exposure to biological applications.
  • Willing to travel for up to 75% of time.
  • Ability to lift up to 50lb.

Preferred Qualifications:

  • Proficient data analysis skills; experience with data-mining software (e.g. Tableau, Spotfire) is desired.
  • Experience servicing complex instrumentation.
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