United Kingdom Service Centers Full-time
 

Berkeley Lights is expanding its customer base in Europe and we are now looking for an applications scientist with a strong engineering background to help large BioPharma customers develop workflows, train users, support, and service instruments across the European territory.  You'll be integral in supporting a rapidly evolving life science technology platform enabling single cell assay, cell culture, therapeutics and Cell Line Development.  Qualified candidates will be a scientist or engineer with excellent communication and customer service skills, experienced with advanced lab automation equipment and willing to travel in the territory.  This is a highly visible position that prioritizes customer success, has direct ties to top management, and provides the opportunity to pioneer a new role during Berkeley Lights' global expansion. We currently have key customers in Germany, England and elsewhere in Europe so the ideal candidate must be willing to travel 75% of the time.

 

Responsibilities include:

• Provide training & technical support to customers on platform instrumentation, software and microfluidic based workflows.
• Assist customers in their experimental design and workflow automation for Cell Line Development and Discovery workflows.
• Provide technical guidance to customers for troubleshooting workflows, instrumentation and software.
• Work closely with Field Applications Manager and Commercial team to collect, communicate and document customer new feature requests, future application needs and platform improvement feedback.
• Conduct regular follow-up meetings with customers to ensure success in adoption of Berkeley Lights’ technology

Required Qualifications:

• Minimum 2 years’ experience in a comparable and highly technical life science instrumentation field support role.
• Ability to independently support and troubleshoot complex electromechanical, optical, and micro/nanofluidic instrumentation/hardware, robotics in early stages of development using structured engineering approaches.
• Familiarity with cell/tissue culture, cell-based assays, and microscopy platforms; experience in modern molecular and cell biology techniques.
• Ability to thrive in early stage technology development with demanding schedules and deliverables.
• Excellent collaboration, interpersonal and verbal and written communication skills to clearly articulate ideas, problems, and solutions.
• Commitment to providing excellent customer service.
• Highly effective working autonomously and as a contributing team member.
• Programming/ coding skills (Python, Java, MATLAB).
• M.S. or Ph.D. in Mechanical Engineering/ Mechatronics, Electrical Engineering, Bioengineering, Biomedical Engineering, Biophysics or other multidisciplinary engineering fields with exposure to biological applications.
• Ability to work unrestricted within European Union.
• Willing to travel for up to 75% of time and reside within 2 hours of an airport.
• Fluent in English.
• Ability to lift up to 50lb /23kg.

Preferred Qualifications

• Proficient data analysis skills; experience with data-mining software (e.g. Tableau, Spotfire) is desired.
• Experience servicing complex, first-generation life science instrumentation.
• Ability to attend training in San Francisco Bay Area headquarters location for approximately 12 weeks of initial employment.

Apply